How we get there…

“Deb has superior discernment and relational skills and was excellent at training our staff on best practices and developing new strategies. She is a candid communicator that delivers hard messages with affirmation, clarity and precision.”

- Carol Mascali, Community Presbyterian Church

 

Step 1: First Impression Assessment

(1-2 weeks)

**Schedule and time varies based on current state and strategic objectives**

  • Guest Service assessment (timing dependent on size of church, current programs and overall direction/strategy of leadership)

  • Assessment consists of the following:

    • attend weekend services and a weekly staff meeting

    • evaluate overall culture and weekend experience from arrival to departure

    • analyze current welcome teams

    • review initial touch point for all weekend guests and the processes and procedures for assimilation

    • measure current engagement and communications with existing volunteers

    • meet with pastors for overview and candid feedback

**If engagement continues after step 1 we have a 90 day plan. Combination of on-site and offsite depending on location. Details outlined in step 2-4.**

Step 2: Review and Design

(4-6 weeks)

  • Assimilation Process

    • start to finish

  • Review current program and processes

    • systems and tools (website, social, emails, etc)

    • process tweaks and improvements

    • communications and outreach

    • church data base

    • tracking and reporting

  • Meet with each staff/ministry lead

    • schedule weekly meetings and S.M.A.R.T. goals

  • Attend weekly scheduled events (student ministry nights, worship practice, etc)

  • 2 staff trainings

    • Easy First Steps & Implementation

    • Invitation

  • Initial assessment, recommendations and training

  • Regular touch points with leadership, staff and lead volunteers

    • interview current and past volunteers

 

“Deb approached every project, goal and task with a unique style of professionalism that made those she led grow both in respect for her and a desire to be around her at the same time. Her leadership and passion is contagious which is vital for recruiting and training contagiously passionate volunteers.”

- Brittany Park, Remembrance Community Church

Step 3: Playbook, training and handoff

  • Create personalized and church-specific volunteer playbook/manual

  • Incorporate and implement weekly markers for ministry growth of volunteers

  • Weekly staff and leader training

    • How to’s

    • Recruiting

    • Engagement

    • Retention

  • Volunteer training(s)

  • Final staff training

    • Next Steps

  • Summarize and develop a debrief and recommendations

Step 4: Volunteer Celebration and Engagement Event

  • Church-wide celebration and appreciation of volunteers

    • An “All-in” call to members to join a volunteer team

  • Event Includes:

    • Ideating and Planning

    • Creative and culture -specific ideas

    • Execution